Return & Refund Policy
At Sea of Trees Japan, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
1. Eligibility for Returns
Returns must be initiated within 7 days of receiving your order.
Items must be unused, in original packaging, and in re-sellable condition.
Certain products, such as custom-made or final sale items, are not eligible for returns.
You must provide proof of purchase (order number or receipt).
2. How to Initiate a Return
To start a return, please contact us at info@seaoftreesjapan.net with your order details. Once approved, we will provide you with return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service for returns.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 7 business days.
Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@seaoftreesjapan.net.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days with photos of the issue. We will work quickly to resolve the problem.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Final sale or clearance items
Custom-made or personalized items
Used or damaged items (unless arrived defective)
7. Late or Missing Refunds
If you haven’t received a refund yet:
First, check with your bank or credit card company, as processing times may vary.
If it has been more than 3 days, contact us at info@seaoftreesjapan.net for assistance.
8. Contact Us
For any questions about our Return & Refund Policy, contact us at:
📧 Email: info@seaoftreesjapan.net🌎 Website: Sea Of Trees Japan
