FAQ
Frequently Asked Question
1. Are all your products authentic and made in Japan?
Yes, we take pride in offering only authentic Japanese products sourced directly from artisans and trusted suppliers in Japan.
2. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
4. What is your return and exchange policy?
We accept returns and exchanges within a specified period if the product is unused and in its original condition. Please refer to our return policy for more details.
5. Can I request a custom order?
We may be able to source specific items upon request. Please contact us with details, and we will do our best to assist you.
6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods for a smooth shopping experience.
7. How can I contact customer support?
You can reach us via email or through our contact form on the website. We are happy to assist with any inquiries!
